Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or use our Nolly AI skin analysis tool. This includes personal identifiers (name, email, phone number, shipping address), payment information, and your skin profile data.

We use the information we collect to process and fulfill your orders, provide customer support, improve our services, and send you updates about our artisanal collections and elite membership benefits. Your data helps us personalize your shopping experience.

Skin analysis data processed by Nolly AI is used exclusively to provide personalized product recommendations. We do not permanently store your facial images after the analysis is complete; only the resulting skin type and concerns are saved to your profile for future recommendations.

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as our payment gateway partners (e.g., Paystack) and shipping couriers.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. This helps us analyze web traffic, tailor our operations to your needs, and improve your user experience.

We implement rigorous security measures to protect your personal information. Your payment details are processed through secure, encrypted gateways compliant with PCI-DSS standards and are never stored on our servers.

Depending on your location, you may have the right to access, correct, or delete your personal data. If you wish to exercise any of these rights or have questions about our privacy practices, please contact our concierge team.